Returns and Exchange Policy
If you made a purchase online and you are unhappy with our products in any way, they can be refunded, provided they are in a saleable condition. Items must be returned within 14 days of being received by you.
We will only accept returns provided that the goods in question are returned by you and received by us in the same condition as delivered to you. We will not accept returns for any items that have been used or if the packaging has been destroyed. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days.
Please note that all extra shipping costs incurred are payable by you.
Returns of faulty items will be accepted if the goods were faulty when delivered to you. Please make sure to keep the original packaging if anything is broken, as otherwise, the shipping company will not take responsibility.
Upon receipt of an order, you should notify us by email at email@example.com on the same day if there is a problem. Please check items thoroughly before removing any attached tags and before disposing of any original packaging.
We take every responsibility to check your purchase thoroughly for any faults before shipping. All items returned as faulty will be inspected on receipt, and any items deemed subject to fair wear, and tear will not be accepted as faulty.
We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting firstname.lastname@example.org about the fault. Returns of faulty goods must be received by us within 14 days of being delivered to you.
In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred. Refunds will be made within 14 days of us receiving the returned product(s).
Returns and exchanges received outside of the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the EU.
If you have any questions or require further information, please contact us by email at email@example.com.