Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfilment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. We work to keep our policies in line with the latest legislation (GDPR).
We do not collect personal information from our users, unless that information is necessary, When ordering or registering on our site, as appropriate, we may collect the following information:
Information submitted in forms, i.e. name, email address, mailing address, and contact number. If you contact us, we may keep a record of correspondence.
Details of transactions through our site and of the fulfilment of your orders. Details of your visits to our site including, but are not limited to, traffic data, resources accessed, behaviours and patterns or otherwise. You may, however, visit our site anonymously.
Any of the information we collect from you may be used in one of the following ways:
-To personalise your experience onsite (your information helps us to better respond to your individual needs).
-To improve our web shop (we continually strive to improve our web shop offerings based on the information and feedback we receive from you).
-To measure or understand the effectiveness of advertising we serve to you and others.
-To improve customer service (your information helps us to respond more effectively to your customer service requests and support needs).
-To process transactions and deliver your goods.
-To administer a contest, promotion, survey or other site feature.
If you have given us consent to do so, we may contact you only by email and post, notifying you of products or special offers that may be o interest to you.
The data you provide will be used for the purpose stated at the time of collection, i.e. for the fulfilment of your order should you need to be contacted with regards to an unforeseen issue or for newsletters if you have chosen to receive these when you placed your order or signed up via the form on our web shop footer.
In all of our communication with you, we will offer you the option to remove your personal data from our database. In the event that you do not wish to be contacted for such purposes, please ensure that you do not tick the appropriate box as you go through the registration or checkout process.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enable the sites or service provider systems to recognise your browser and capture and remember certain information.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.
Google Analytics: This cookie allows us to monitor user interaction with this website. The information is depersonalised and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics, we can see what content is popular on our Website, and strive to provide you with a better user experience.
Google AdWords: Using Google AdWords code, we are able to see which adverts helped lead to a purchase. This allows us to make better use of our paid search budget. This information is not personally identifiable.
We do not sell, share, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties (above) who assist us in operating our website, conducting our business, or servicing you. We may also release your information only when we believe, the release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.
We may retain customer personal data for periods of time for legal, audit and compliance purposes and to the extent required by Applicable Laws, for such period as required by Applicable laws. We shall ensure the confidentiality of all such customer personal data is only retained and processed as necessary for the purpose specified (legal, audit or compliance).